Telephony
Omni-Channels Contact Center Applications
​
Keep all conversations in one place.
-
Manage Voice, SMS, Chat, and Messaging (Messenger, Viber, Whatsapp, etc) in our simple and intuitive interface.
-
Deliver best in class customer experience
-
Cloud-Based
-
All standard contact center features inbound ACD, email, messaging and social media, AI & Robots, IVR, outbound dialer, scripting, CRM, supervision, recording, and reporting
​
​
Key Benefits:
-
A single view of the customer
-
Smart Routing
-
Bots and AI Combined
-
Integrated Knowledge Base
-
GDPR compliant
Cloud-PBX
Stay connected – Use Work Extension from Anywhere.
​
-
With our Android, iOS, Windows Desktop Apps, and Web Client, you can literally take your office extension home with you.
-
Answer calls to your office phone extension via your smartphone device and transfers to your colleagues without asking customers to call another number.
-
Seamless use while moving between WiFi and 4G.
-
All calls are secure using tunnel encryption.
-
Easily scale up to interconnect new branches and countries.
-
Centralize all your International office numbers and never miss a call again.
-
Get all standard PBX features: Call Transfers, Call Forward, Call on Hold, Intercom, Voicemail, IVR, Integrated Fax Server, Call Conference, and Call Logging.