Telephony

Omni-Channels Contact Center Applications

Keep all conversations in one place.

  • Manage Voice, SMS, Chat, and Messaging (Messenger, Viber, Whatsapp, etc) in our simple and intuitive interface.

  • Deliver best in class customer experience

  • Cloud-Based

  • All standard contact center features inbound ACD, email, messaging and social media, AI & Robots, IVR, outbound dialer, scripting, CRM, supervision, recording, and reporting

Key Benefits:

  • A single view of the customer

  • Smart Routing

  • Bots and AI Combined

  • Integrated Knowledge Base

  • GDPR compliant

Cloud-PBX

 

Stay connected – Use Work Extension from Anywhere.

  • With our Android, iOS, Windows Desktop Apps, and Web Client, you can literally take your office extension home with you.

  • Answer calls to your office phone extension via your smartphone device and transfers to your colleagues without asking customers to call another number.

  • Seamless use while moving between WiFi and 4G.

  • All calls are secure using tunnel encryption.

  • Easily scale up to interconnect new branches and countries.

  • Centralize all your International office numbers and never miss a call again.

  • Get all standard PBX features: Call Transfers, Call Forward, Call on Hold, Intercom, Voicemail, IVR, Integrated Fax Server, Call Conference, and Call Logging.

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