Omni-Channels Contact Center Applications

Keep all conversations in one place.

  • Manage Voice, SMS, Chat, and Messaging (Messenger, Viber, Whatsapp, etc) in our simple and intuitive interface.

  • Deliver best in class customer experience

  • Cloud-Based

  • All standard contact center features inbound ACD, email, messaging and social media, AI & Robots, IVR, outbound dialer, scripting, CRM, supervision, recording, and reporting

Key Benefits:

  • A single view of the customer

  • Smart Routing

  • Bots and AI Combined

  • Integrated Knowledge Base

  • GDPR compliant

Cloud-PBX

 

Stay connected – Use Work Extension from Anywhere.

  • With our Android, iOS, Windows Desktop Apps, and Web Client, you can literally take your office extension home with you.

  • Answer calls to your office phone extension via your smartphone device and transfers to your colleagues without asking customers to call another number.

  • Seamless use while moving between WiFi and 4G.

  • All calls are secure using tunnel encryption.

  • Easily scale up to interconnect new branches and countries.

  • Centralize all your International office numbers and never miss a call again.

  • Get all standard PBX features: Call Transfers, Call Forward, Call on Hold, Intercom, Voicemail, IVR, Integrated Fax Server, Call Conference, and Call Logging.

Pan-African Head Office 

Footprint Africa Business Solutions Ltd
7th Floor, Tower 1, NeXTeracom
Cybercity, Ebene 72201,
Republic of Mauritius

 

South African Offices
55 Soutpans Avenue
Fairland
2170
South Africa

Contact Email address: info@footprintafrica.com and sales@footprintafrica.com

 

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